By using Cleredact, you acknowledge that you have read, understand, and agree to these Terms of Service.

Terms of Service

Last Updated: June 17, 2026

These Terms of Service ("Terms") govern access to and use of the Cleredact platform, including the website at cleredact.com and the Cleredact web application (collectively, the "Platform"), operated by Cleredact Corporation ("Cleredact," "we," "us," or "our"). By registering for an account, starting a trial, purchasing a subscription, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, you may not access or use the Platform.

1. Eligibility and Account Registration

1.1 Eligibility. You represent that you are at least 18 years of age and authorized to enter into binding agreements on your own behalf and, if applicable, on behalf of the organization you represent.

1.2 Account Registration. You must create an account to use the Platform and agree to provide accurate, current, and complete information.

1.3 Account Security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. We strongly recommend enabling multi-factor authentication. Notify Cleredact immediately of any unauthorized use.

2. Use of the Platform

2.1 Permitted Use. The Platform may be used to detect and redact personal information in documents you are lawfully entitled to process for legitimate public-records, legal, healthcare, finance, education, or administrative purposes.

2.2 Prohibited Conduct. You agree not to:

Violate any applicable law or regulation, including privacy, public-records, HIPAA, FERPA, GLBA, GDPR, or CCPA.
Upload documents you are not authorized to possess or process.
Use the Platform to conceal information you are legally required to disclose, or to obstruct lawful investigations.
Interfere with or disrupt the operation or security of the Platform.
Attempt to circumvent the in-browser redaction architecture, exfiltrate other users' data, or gain unauthorized access to any systems.
Scrape, reverse engineer, or extract data from the Platform other than your own.
Use the Platform to build a competing product.

3. Zero-Upload Architecture and Your Responsibility

3.1 No Custody of Documents. The Platform is engineered so that documents you submit for redaction remain on your device. Cleredact does not receive, view, store, or process the contents of your documents. We therefore have no ability to recover, audit, or correct redactions performed by you.

3.2 Customer Is the Sole Data Custodian. You are the sole custodian of the documents you redact and the redacted outputs you download. You are solely responsible for verifying that redaction was applied correctly and completely before disclosing any document to third parties.

3.3 No Liability for Disclosed Content. To the maximum extent permitted by law, Cleredact is not liable for any disclosure of personal information, loss, fine, sanction, regulatory action, or damages arising from a document that was incorrectly or incompletely redacted using the Platform, or from any document that you, your agents, or third parties subsequently publish.

4. Subscriptions and Fees

4.1 Plans and Trials. Access to paid features requires an active subscription. Trials, if offered, automatically convert to paid subscriptions at the then-current rate unless cancelled before the trial ends.

4.2 Renewals and Cancellation. Subscriptions automatically renew until cancelled. You may cancel from your account at any time; access continues through the end of the paid period.

4.3 Refunds. Except as required by law or expressly stated in writing by Cleredact, subscription fees are non-refundable.

4.4 Taxes. You are responsible for all applicable taxes.

5. Your Content and Account Data

5.1 Ownership. You retain ownership of all documents you process through the Platform; Cleredact never receives them. For account data and preferences you submit, you grant Cleredact a limited, non-exclusive, royalty-free license to host and process them solely to operate the Platform for you.

5.2 Accuracy and Compliance. You are solely responsible for ensuring that your use of the Platform complies with all laws, regulations, and ethical rules that apply to the documents you handle.

6. Role of Cleredact

6.1 Software Provider Only. Cleredact is a software tool. We are not your attorney, records custodian, compliance officer, or HIPAA business associate, and we provide no legal advice.

6.2 No Guarantee of Detection. Automated PII detection is probabilistic. Cleredact does not guarantee that every instance of personal information will be identified. You must review and approve detections before disclosing any document.

7. Availability and Support

7.1 Availability. The Platform may be unavailable from time to time due to maintenance, upgrades, or circumstances beyond our reasonable control.

7.2 No Warranty of Uptime. Cleredact does not guarantee uninterrupted or error-free operation of the Platform.

8. Intellectual Property

8.1 Cleredact IP. The Platform, including all software, designs, text, trademarks, and the "Cleredact" brand, is owned by Cleredact Corporation or its licensors and is protected by intellectual property laws.

8.2 Restrictions. You may not copy, modify, distribute, reverse engineer, or create derivative works from the Platform except as expressly permitted by law.

9. Disclaimer of Warranties

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEREDACT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THE COMPLETENESS OR ACCURACY OF ANY AUTOMATED PII DETECTION.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEREDACT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, REGULATORY FINES, OR BUSINESS INTERRUPTION — ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, ANY DISCLOSURE OF PERSONAL INFORMATION RESULTING FROM AN INCOMPLETE REDACTION, OR ANY THIRD-PARTY ACCESS TO YOUR DEVICE OR BROWSER. IN NO EVENT SHALL CLEREDACT'S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO CLEREDACT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Cleredact Corporation and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of or related to your use of the Platform, the documents you process, any disclosure of personal information by you or your agents, or your violation of these Terms or applicable law.

12. Termination

12.1 By You. You may stop using the Platform and cancel your subscription at any time from your account settings.

12.2 By Cleredact. We may suspend or terminate your access for violation of these Terms, misuse of the Platform, non-payment, or to comply with legal requirements.

12.3 Effect of Termination. Upon termination, your right to use the Platform ends and your account data will be deleted within a reasonable retention period as described in our Privacy Policy.

13. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. Venue for any dispute shall lie in a court of competent jurisdiction located in Delaware.

14. Changes to These Terms

Cleredact may update these Terms from time to time. Continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.

15. Contact Us

For questions about these Terms, contact legal@cleredact.com.